Proactively identifies issues, builds action plans and seeks opportunities to grow their business and increase customer satisfaction. Utilizes strong assessment skills to continually inspect everything from the sales behaviors to the product knowledge of their teams and partners with management on change efforts as needed. In partnership with their manager, leads a team of focused sales professionals, motivating and engaging them to meet and exceed their sales goals and customer care metrics, while delivering a clean, organized and fully operational retail experience for all customers and employees.Įnsures sales teams are retaining customers through positive customer relationship building, diffusing customer escalations, utilizing strong listening skills and probing techniques to overcome objections and save/upgrade customers.Įnsures their Store meets Spectrum brand expectations and that a thriving culture of customer care exists at all locations within their span of control. Consistently demonstrates excellent leadership and coaching skills to create a motivated work environment where employees can excel. Actively and consistently supports efforts of their team to engage customers in a retail environment and drives the sale of Charter product and services. The Spectrum Store Manager is responsible for building a highly successful sales, retention and customer care culture inside their store.
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